Move-out Information

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Move Out Before End of Lease Term

Situations often change and plans must be changed. Jacob Grant has a plan prepared so you can reduce the expense of breaking your lease. Learn more >>. Following these steps can save you thousands of dollars in rent, security deposit, and utilities.

Security Deposit Return

Getting your security deposit refund begins at the beginning of your lease. All terms of the lease must be followed including giving at least 30 days of written notice. Here are some more helpful hints:

  • Give yourself plenty of time to move.
  • Give yourself plenty of time to clean. Moving is stressful. Thought of hiring someone to clean when you are moved? Hiring and organizing your own housekeeper can save you $$$.
  • Read your lease to remind you of all hourly cleaning and repair rates.

Move-out Requirements and Cleaning Checklist

To help you get your full security deposit back, here is a list of things to take care of:

  • WRITTEN NOTICE: If you haven’t given your 30 day written notice, please do so via your tenant portal or by emailing support@jacobgrant.com.
  • REPAIR AND REPLACE: Perform or arrange repairs and replace items that are on the attached “Move Out Checklist”. (Anything not repaired or replaced may result in a charge.)
  • CLEAN: complete every line item on the attached “Cleaning Checklist” as you clean.
  • FORWARDING ADDRESS: Provide a forwarding address where we can mail your deposit return. We will send your deposit return to your forwarding address within 30 days of receiving your keys. Submit the address through your tenant portal or by emailing support@jacobgrant.com.
  • UTILITIES: Have the utilities taken out of your name and put into the name of Jacob Grant PM effective the day after your move out date. Unless this is an early termination then you are responsible until the unit is re-rented.
  • KEYS: Once you are out and done, RETURN keys and a signed cleaning checklist to your nearest Jacob Grant Office (leave garage door openers in a kitchen drawer). If keys are not returned to our office on or before your move out date you will be charged rent for the additional days and a $50 non-returned key fee.

Our Locations:

  • Idaho Falls Office – 490 Park Ave, Ste 1
  • Rexburg Office – 237 N. 2nd E. Ste 218
  • Pocatello Office – 1175 Call Creek Dr, Ste 100
  • Eastridge Office – 1378 Curlew Dr, Ste 135

Move-out Frequently Asked Questions

How do I end my lease?

Follow full terms of your lease. Give 30 days written notice through your online portal.

How do I find out how much my security deposit was?

Go to your online portal to find a copy of your lease.

What do I do with my keys after I move out?

After you’re all moved out and the property is clean, label the keys and deliver them to the office. This is when your move out is considered to be complete.

How do I get my full deposit back?

Follow full terms of your lease. 1. Give yourself plenty of time for cleaning or hire a housekeeper. 2. Replace all light bulbs that are not working. 3. Do not leave any damage that is beyond normal wear and tear.

How can I terminate my lease early?

Please follow these steps as you will find in your lease:
1. Give 30 days written notice through your online portal.
2. Pay a total of $450 ($350 for administrative services and $100 for marketing service) through the online portal.

Situations often change and plans must be changed. Jacob Grant has a plan prepared so you can reduce the expense of breaking your lease. Learn more >>. Following these steps can save you thousands of dollars in rent, security deposit, and utilities.

I have moved out. When can I expect to get my deposit back?

Your move out is considered complete when your labeled keys are delivered to our office. You will receive a full accounting along with an itemized summary of any charges if there are any within 30 days of the day your keys are delivered.

How do I dispute any charges against my security deposit?

Remember Jacob Grant is not the owner. They do not keep the money if there are security deposit claims. If there is a security deposit claim the money goes to the owner of the property. The goal is to follow the lease and to be fair to the owner of the property and the renter of the property. If you believe that there are errors on the security deposit please download and complete the dispute form and submit it to accounting@jacobgrant.com. At that time, there will be a review process and you can expect to hear back in writing within 2 weeks.

What are the most common items tenants miss and get charged for?

Light bulbs, blinds, drip pans on the oven, door stoppers, smoke alarm batteries, window screens, trash removal, pet smell/damage, towel bars, and toilet paper holder.

When can I expect my security deposit or bill?

We will send it to your forwarding address within 30 days after receiving keys from you. If we do not receive a forwarding address your security deposit will be forfeited.

How much should I clean or what if the apartment was dirty when I moved in?

To ensure you get your security deposit returned you will have to do EVERY item on the Cleaning Checklist THANKS & GOOD LUCK WITH YOUR MOVE!

Read Our Success Stories

4.9/5
4.9 /5
456 Reviews

Survey
5.0/5
Jun 30, 2022
Jacob Grant Property Management Rachal
All issues are addressed promptly and the staff makes it very clear that they actually care about the residents.
Survey
5.0/5
Jun 28, 2022
Jacob Grant Property Management Connie
Trinity, Amanda, And Candice are AWESOME at helping your rental transaction and in answering any questions promptly.
Google
5.0/5
Jun 28, 2022
Google Jacob Grant Property Management Wyatt
Amanda at the front desk at Jacob Grant was extremely helpful with everything! She got me moved in as soon as possible talk to me through of how to do everything for my first time. She was extremely helpful and I greatly appreciate it! Make sure to ask for Amanda when you go in she will get you taken care of
Survey
5.0/5
Jun 27, 2022
Jacob Grant Property Management Natania
My boyfriend and I had a great experience with Jacob Grant. They responded to our applications very quickly and have been very kind and thorough.
Google
5.0/5
Jun 27, 2022
Google Jacob Grant Property Management Aurielle
Trinity has been going up And beyond to help me and my son get into a place! So has been putting in time to help me as much as possible! We are still waiting tho on an approval on an application hopefully we get it! Thanks Trinity for all your hard work
Google
4.0/5
Jun 27, 2022
Google Jacob Grant Property Management Kiana
Me and my boyfriend just signed the lease for our apartment and so far we’ve had really good customer service and they have responded quickly to every question we’ve had in the process! Everyone has been very helpful but we did get some misinformation from one of the new employees over the phone. Other than that they’ve been great!
Google
5.0/5
Jun 25, 2022
Google Jacob Grant Property Management Jaci
IVE KNOWN ABBY THE LAST TWO YEARS AND I CAN TRUTHLY SAY THAT SHE IS THE BEST PROPERTY MANAGER IVE WORKED WITH AND SHE TRULY CARES ABOUT THE TENANTS. SHES VERY HELPFUL AND ALWAYS ATENDS TO MY NEEDS WHEN I NEED HER. I THINK SHES A BIG ASSET TO YOUR COMPANY.
Google
5.0/5
Jun 24, 2022
Google Jacob Grant Property Management C
I’ve had a good experience with this company so far, Trinity and Candace are very pleasant to talk to and work with!
Google
5.0/5
Jun 24, 2022
Google Jacob Grant Property Management Palash
I just started my lease and so far excellent service by the team members. I would like to mention Amanda, she is doing a great job. Keep it up. Thanks
Survey
5.0/5
Jun 22, 2022
Jacob Grant Property Management Bethany
Abby at Jacob Grant has been so kind and professional. I appreciate her quick response and willingness to always help. I would recommend this property to rent from!!
Google
5.0/5
Jun 20, 2022
Google Jacob Grant Property Management Theresa
Jacob Grant has managed my property for the last 10 years. The property is in as good a shape as when we started renting it. They keep up to date on maintenance and lawn care. Every renter paid on time and there were few issues. If there were issues Jacob Grant took care of it promptly with just a quick phone call to them. I lived out of state the entire time. As we resume control of our property Jacob Grant is there again for us to oversee improvements while we transition back to Idaho Falls. High quality company with high quality employees!
Survey
5.0/5
Jun 17, 2022
Jacob Grant Property Management Martha
Professional, Prompt, precise. Such an amazing experience working with this Jacob Grant. We had been trying to secure a rental property from out of state for two weeks. Every property management firm we contacted and had considered, took days to reply to us. The whole process was frustrating. Within 12 hours of finding our perfect home, we were referred to apply, and our application was approved. They were prompt and kind in a time of stress. What a relief to find such impeccable customer service. Thank you Trinity!
Google
5.0/5
Jun 17, 2022
Google Jacob Grant Property Management Morgan
Amanda was so helpful in figuring out our issue with the wifi and getting us the help we needed! She was super kind about everything!
Google
5.0/5
Jun 17, 2022
Google Jacob Grant Property Management Ka
The staff has been really responsive and helpful. A special shout out to Alicia L and Trinity for all your help!
Google
5.0/5
Jun 17, 2022
Google Jacob Grant Property Management Martha
What a streamlined Professional customer service team. Moving to the area from out of town. And We have struggled with getting responses from several property management companies in the area. Trinity was prompt and quickly recommended that we put in an application. Within 12 hours we were approved and had secured the property. What an amazing person to person experience. Thank you so much for providing such a beautiful property and such amazing customer service.
Survey
5.0/5
Jun 16, 2022
Jacob Grant Property Management Nina
Trinity did great
Survey
5.0/5
Jun 16, 2022
Jacob Grant Property Management Aaron
Trinity was very helpful in her efforts to answer my questions about the application process and the property.
Survey
5.0/5
Jun 15, 2022
Jacob Grant Property Management Scott
Thanks for your great work.
Google
5.0/5
Jun 15, 2022
Google Jacob Grant Property Management Anna
Trinity has been very prompt and helpful in the leasing process!
Survey
5.0/5
Jun 14, 2022
Jacob Grant Property Management Shana
Alicia has been amazing to work with. She is very professional and also understanding.
Survey
5.0/5
Jun 14, 2022
Jacob Grant Property Management Theresa
Jorge & Trinity have been absolutely wonderful throughout the process. Very thorough in answering any questions or concerns & extremely prompt responses. Great people to work with!
Survey
4.0/5
Jun 14, 2022
Jacob Grant Property Management Camille
Trinity was very helpful and responsive with email and phone call questions
Google
5.0/5
Jun 14, 2022
Google Jacob Grant Property Management Julie
Trinity was fantastic to work with, very responsive and diligent. 5 stars for sure. Julie DuPuis
Google
5.0/5
Jun 14, 2022
Google Jacob Grant Property Management Scott
Renting was much easier than I had anticipated. Thank you Amanda for all of your help!
Google
5.0/5
Jun 13, 2022
Google Jacob Grant Property Management Aaron
Amanda, Bob and the crew communicate well and do a good job looking out for the renter and owner. They want to get the work done and have everyone happy.
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