Move-out Information
We regularly add new house and apartment rentals to our site. If you’re actively looking for another place to rent in Pocatello, take a look at our available listings.
Move-out Requirements and Cleaning Checklist
To help you get your full security deposit back, here is a list of things to take care of:
- WRITTEN NOTICE: If you haven’t given your 30 day written notice, please do so via your tenant portal or by emailing support@jacobgrant.com.
- REPAIR AND REPLACE: Perform or arrange repairs and replace items that are on the attached “Move Out Checklist”. (Anything not repaired or replaced may result in a charge.)
- CLEAN: complete every line item on the attached “Cleaning Checklist” as you clean.
- FORWARDING ADDRESS: Provide a forwarding address where we can mail your deposit return. We will send your deposit return to your forwarding address within 30 days of receiving your keys. Submit the address through your tenant portal or by emailing support@jacobgrant.com.
- UTILITIES: Have the utilities taken out of your name and put into the name of Jacob Grant PM effective the day after your move out date. Unless this is an early termination then you are responsible until the unit is re-rented.
- KEYS: Once you are out and done, RETURN keys and a signed cleaning checklist to your nearest Jacob Grant Office (leave garage door openers in a kitchen drawer). If keys are not returned to our office on or before your move out date you will be charged rent for the additional days and a $50 non-returned key fee.
Our Locations:
- Idaho Falls Office – 490 Park Ave, Ste 1
- Pocatello Office – 1175 Call Creek Dr, Ste 100
- Eastridge Office – 1378 Curlew Dr, Ste 135
Move Out Before End of Lease Term
Situations often change and plans must be changed. Jacob Grant has options prepared so you can reduce the expense of breaking your lease and moving out early. Learn more >>. Download our Early Move Out Options here.
Security Deposit Return
Getting your security deposit refund begins at the beginning of your lease. All terms of the lease must be followed including giving at least 30 days of written notice. Here are some more helpful hints:
- Give yourself plenty of time to move.
- Give yourself plenty of time to clean. Moving is stressful. Thought of hiring someone to clean when you are moved? Hiring and organizing your own housekeeper can save you $$$.
- Read your lease to remind you of all hourly cleaning and repair rates.
Move-out Frequently Asked Questions
How do I end my lease?
Follow full terms of your lease. Give 30 days written notice through your online portal.
How do I find out how much my security deposit was?
Go to your online portal to find a copy of your lease.
What do I do with my keys after I move out?
After you’re all moved out and the property is clean, label the keys and deliver them to the office. This is when your move out is considered to be complete.
How do I get my full deposit back?
Follow full terms of your lease. 1. Give yourself plenty of time for cleaning or hire a housekeeper. 2. Replace all light bulbs that are not working. 3. Do not leave any damage that is beyond normal wear and tear.
How can I terminate my lease early?
Situations often change and plans must be changed. Jacob Grant has options prepared so you can reduce the expense of breaking your lease and moving out early. Learn more >>. Download our Early Move Out Options here.
I have moved out. When can I expect to get my deposit back?
Your move out is considered complete when your labeled keys are delivered to our office. You will receive a full accounting along with an itemized summary of any charges if there are any within 30 days of the day your keys are delivered.
How do I dispute any charges against my security deposit?
Remember Jacob Grant is not the owner. They do not keep the money if there are security deposit claims. If there is a security deposit claim the money goes to the owner of the property. The goal is to follow the lease and to be fair to the owner of the property and the renter of the property. If you believe that there are errors on the security deposit please download and complete the dispute form and submit it to accounting@jacobgrant.com. At that time, there will be a review process and you can expect to hear back in writing within 2 weeks.
What are the most common items tenants miss and get charged for?
Light bulbs, blinds, drip pans on the oven, door stoppers, smoke alarm batteries, window screens, trash removal, pet smell/damage, towel bars, and toilet paper holder.
When can I expect my security deposit or bill?
We will send it to your forwarding address within 30 days after receiving keys from you. If we do not receive a forwarding address your security deposit will be forfeited.
How much should I clean or what if the apartment was dirty when I moved in?
To ensure you get your security deposit returned you will have to do EVERY item on the Cleaning Checklist THANKS & GOOD LUCK WITH YOUR MOVE!
Read Our Success Stories
527 Reviews
Nov 18, 2023
Amanda and Cate have been wonderful and helping me get my apartment.
Nov 17, 2023
Jacob Grant has taken care of my properties for several years and continues to provide the best of service and maintenance on both properties.
Nov 16, 2023
I work with Amanda Bean to get new carpet in the rentals. She is fantastic to work with and wants here tenats to be well taken care of.
Nov 14, 2023
Scott was so responsive and immedate. He was able to help me out after hours and was so kind.
Nov 2, 2023
Amanda Bean at Jacob Grant’s front desk is super helpful. She gets the job done and her customer service is top notch. She listens and understands the issues so she can deal with it quickly. I highly recommend their staff.
Oct 11, 2023
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Tonya
I have had a wonderful experience working with Jacob Grant Properties and would recommend this company.
Oct 11, 2023
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Sara
Recently had a repair done Kerry did an excellent job Thank you Jacob Grant.
Oct 6, 2023
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Anneliese
Jacob Grant Properties gets back to fast it is amazing! Anything I have questions about or concerns they respond fast.
Oct 6, 2023
Jacob Grant Property Management, A company above the rest. When looking for a property in the Southern Idaho region we found several perfect locations that fit my mother's needs. She desired to move home and away from the busy city life of Utah. We understood that we were just another client for JacobGrant but the overwhelming efforts our Resident Coordinator Nichole Young made to accommodate my mother's needs (especially while she was out of the office handeling a family emergency) went far beyond just great customer service. We felt that Nichole Young and the Jacob Grant staff understood the importance of our situation and went above and beyond her duties in finding the right home for my mother. Many clients are looking to just rent an apartment or a home. Others are looking to purchase a home but are focused on balancing their budget with what's available. In our case, we were fulfilling a life goal for not only my mother and her return to her family and the resting place of her loved ones but for myself as well. Jacob Grant understood we were looking for more than just a roof over our heads. We were returning home. Nichole Young helped us both take that step forward toward a dream and a fresh start. Thank you again
Oct 5, 2023
Everything seems to be going well with the management company. They are conscientious and give good customer service when needed. Signing of the lease was easy and we are very happy with the management company.
Oct 4, 2023
Amanda is exceptional and outstandingly professional. Thank you for a pleasant experience
Oct 1, 2023
I lived in a Jacob Grant property from 2021 through 2023. Jacob grant enployees make their efforts to respond promptly to maintenance requests and other call requests. When I moved out of the apartment, a crucial piece of mail arrived at my old residency in a Jacob Grant property rather than to my residency. My wife called JGPM, and the lady said that they would promptly go to the apartment, review the mail received, and take it to the nearest post office to forward the mail to my new address. A couple of days after the phone, I received this crucial piece of mail to my address. My wife and I were so relieved. I am not sure yet if I would get any of my deposit back or not, haha, but regardless of that I can say that my wife, my baby and I enjoyed our time with JGPM and will recomend them for sure. Thanks JGPM for this wonderful time.
Sep 26, 2023
Excellent service, especially from Amanda Bean! She was able to answer every question we had and made the entire process smoother than I could have ever imagined!
Sep 25, 2023
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Justin
It is always a pleasure to work with Amanda so greatful to see joyful young people getting great opportunities to work for great comp
Sep 22, 2023
They have been very helpful and have resolved any issues promptly.
Sep 18, 2023
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TonyBrown
Well so far I have no coolants I think you guys are doing a very good job and I look forward to meeting you real soon if I get the place
Sep 18, 2023
Abby has been managing my property for sometime now and she has always looked out for my best interest. She is a great property manager!
Sep 17, 2023
I think the people are great and the price is good. Very quick about making decisions, and willing to give first time renters a chance. Glad to be moving forward in my life because of them.
Sep 15, 2023
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Toby
I just want to move so bad I'm j7st tired of were I'm at its time to retire and relax an enjoy the rest of my life and so far you firm has the best places to rent you guys are so good at what you do now just to get me in one of your rentals
Sep 14, 2023
My experience with Jacob Grant Property Management has been awesome!! I just renewed my lease and the process was seamless.
Sep 13, 2023
I really enjoyed the service provided at this company. Amanda was lovely and kind. She made sure all of my questions were thoroughly answered.
Sep 12, 2023
I thought moving out of town would be a headache. It actually was smooth and I have Amanda to thank for that. Once I have her what I was looking for and places I had in mind, she put her spin on it and out cane a beautiful 4bd 3bth spacious home. I would definitely use this company again because of Amanda. She was professional, kind, listened, and actually did her part to make a smooth move. We can all say she was doing her job but, some people do do their job duties. Amanda went above and beyond and for that, I am grateful!
Sep 10, 2023
The property was already rented out but Amanda helped me look at other properties that might work for me and my family. Thanks
Sep 8, 2023
Overall JGPM is alright as far as property management companies go. Getting a lease signed was easy and quick and they are pretty good at getting back to you when you email them. The maintenance guy Scott is one of the coolest and nicest guys I have ever met! I had a broken faucet and rocking toilet and Scott was there almost immediately to fix those issues. Plus he’s a great guy to talk to, he’s an absolute riot! Jacob Grant made an awesome move hiring this guy, make sure he stays around!
Sep 6, 2023
Amanda was very kind. Very patient! Thanks!
