Move-out Information

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Move Out Before End of Lease Term

Situations often change and plans must be changed. Jacob Grant has a plan prepared so you can reduce the expense of breaking your lease. Learn more >>. Following these steps can save you thousands of dollars in rent, security deposit, and utilities.

Security Deposit Return

Getting your security deposit refund begins at the beginning of your lease. All terms of the lease must be followed including giving at least 30 days of written notice. Here are some more helpful hints:

  • Give yourself plenty of time to move.
  • Give yourself plenty of time to clean. Moving is stressful. Thought of hiring someone to clean when you are moved? Hiring and organizing your own housekeeper can save you $$$.
  • Read your lease to remind you of all hourly cleaning and repair rates.

Move-out Requirements and Cleaning Checklist

To help you get your full security deposit back, here is a list of things to take care of:

  • WRITTEN NOTICE: If you haven’t given your 30 day written notice, please do so via your tenant portal or by emailing support@jacobgrant.com.
  • REPAIR AND REPLACE: Perform or arrange repairs and replace items that are on the attached “Move Out Checklist”. (Anything not repaired or replaced may result in a charge.)
  • CLEAN: complete every line item on the attached “Cleaning Checklist” as you clean.
  • FORWARDING ADDRESS: Provide a forwarding address where we can mail your deposit return. We will send your deposit return to your forwarding address within 30 days of receiving your keys. Submit the address through your tenant portal or by emailing support@jacobgrant.com.
  • UTILITIES: Have the utilities taken out of your name and put into the name of Jacob Grant PM effective the day after your move out date. Unless this is an early termination then you are responsible until the unit is re-rented.
  • KEYS: Once you are out and done, RETURN keys and a signed cleaning checklist to your nearest Jacob Grant Office (leave garage door openers in a kitchen drawer). If keys are not returned to our office on or before your move out date you will be charged rent for the additional days and a $50 non-returned key fee.

Our Locations:

  • Idaho Falls Office – 490 Park Ave, Ste 1
  • Pocatello Office – 1175 Call Creek Dr, Ste 100
  • Eastridge Office – 1378 Curlew Dr, Ste 135

Move-out Frequently Asked Questions

How do I end my lease?

Follow full terms of your lease. Give 30 days written notice through your online portal.
How do I find out how much my security deposit was?
Go to your online portal to find a copy of your lease.
What do I do with my keys after I move out?
After you’re all moved out and the property is clean, label the keys and deliver them to the office. This is when your move out is considered to be complete.
How do I get my full deposit back?
Follow full terms of your lease. 1. Give yourself plenty of time for cleaning or hire a housekeeper. 2. Replace all light bulbs that are not working. 3. Do not leave any damage that is beyond normal wear and tear.
How can I terminate my lease early?
Please follow these steps as you will find in your lease:
1. Give 30 days written notice through your online portal.
2. Pay a total of $450 ($350 for administrative services and $100 for marketing service) through the online portal.

Situations often change and plans must be changed. Jacob Grant has a plan prepared so you can reduce the expense of breaking your lease. Learn more >>. Following these steps can save you thousands of dollars in rent, security deposit, and utilities.

I have moved out. When can I expect to get my deposit back?
Your move out is considered complete when your labeled keys are delivered to our office. You will receive a full accounting along with an itemized summary of any charges if there are any within 30 days of the day your keys are delivered.
How do I dispute any charges against my security deposit?
Remember Jacob Grant is not the owner. They do not keep the money if there are security deposit claims. If there is a security deposit claim the money goes to the owner of the property. The goal is to follow the lease and to be fair to the owner of the property and the renter of the property. If you believe that there are errors on the security deposit please download and complete the dispute form and submit it to accounting@jacobgrant.com. At that time, there will be a review process and you can expect to hear back in writing within 2 weeks.
What are the most common items tenants miss and get charged for?
Light bulbs, blinds, drip pans on the oven, door stoppers, smoke alarm batteries, window screens, trash removal, pet smell/damage, towel bars, and toilet paper holder.
When can I expect my security deposit or bill?
We will send it to your forwarding address within 30 days after receiving keys from you. If we do not receive a forwarding address your security deposit will be forfeited.
How much should I clean or what if the apartment was dirty when I moved in?
To ensure you get your security deposit returned you will have to do EVERY item on the Cleaning Checklist THANKS & GOOD LUCK WITH YOUR MOVE!

Read Our Success Stories

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482 Reviews

Google
4.0/5
Jan 19, 2023
Google Jacob Grant Property Management Keila
Excelente
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5.0/5
Jan 19, 2023
Google Jacob Grant Property Management Tyler
My bathroom fan was making noise so I asked to have it fixed and it now it is.
Google
5.0/5
Jan 19, 2023
Google Jacob Grant Property Management Brandon
Great team, very responsive.
Google
5.0/5
Jan 17, 2023
Google Jacob Grant Property Management Dave
Great company!! Consistently growing there portfolio of properties.
Google
5.0/5
Jan 12, 2023
Google Jacob Grant Property Management Ski's
My e penitence with Jacob Grant Property Management was fantastic!! Abby was so helpful and patient with me and I really appreciated her help. I can't say enough good things about her.
Google
4.0/5
Jan 12, 2023
Google Jacob Grant Property Management Jeff
JacobGrant has been very helpful and done an excellent job at keep properties full at top rents.
Google
4.0/5
Dec 20, 2022
Google Jacob Grant Property Management ROBERT
They are not bad, during construction had a few problems that was taken care of. Answered all my questions and gave me a time line.
Survey
4.0/5
Dec 13, 2022
Jacob Grant Property Management Jearmy
A little pricey but not bad. Maintenance hasn't been the most timely. Also some leftover issues from the renovation when we moved in.
Survey
5.0/5
Dec 11, 2022
Jacob Grant Property Management Jesica
I’ve only been here a month but I love it so far. My only dislike is the snow removal. The roundabout gets a little iffy and winter has just begun.
Survey
5.0/5
Dec 8, 2022
Jacob Grant Property Management Devin
The property manager Abby was extremely helpful and was very responsive.
Google
5.0/5
Dec 6, 2022
Google Jacob Grant Property Management Angie
Jacob Grant Property Management is the best company out there! Jake always does what he says he’s going to do and you only have to ask him once! It’s so refreshing to not have to constantly remind him or nag him. His follow through is top notch. He’s super predictable and I know I can always rely on him. Jake is the best!
Survey
5.0/5
Dec 5, 2022
Jacob Grant Property Management Kathie
Service people were very polite and friendly
Survey
4.0/5
Dec 5, 2022
Jacob Grant Property Management Ashlynn
I wish more time was given to submit photos of the apartment, as a working couple it was hard for us to get everything in
Google
5.0/5
Nov 16, 2022
Google Jacob Grant Property Management Trevor
The apartment was incredibly clean and far better than the preview suggested, with new floors added before my arrival. Cate and Trinity have been fantastic with customer service and have easily answered any questions or concerns I’ve had. So far my experience renting from Jacob Grant has been one of the best.
Survey
5.0/5
Nov 14, 2022
Jacob Grant Property Management Ashlynn
Cate was awesome to work with, it was a very quick process getting me and my boyfriend into our apartment. She was very willing to answer any questions I had. The only issue I had was submitting all of the pictures of the apartment showing all the flaws. As a working couple getting all of those pictures submitted within a three day span and all of those days being week days we were not able to get all of the flaws submitted and we will now be charged for those flaws that were already there when we moved in we just now can’t submit those pictures to show the we’re already there when moving in
Survey
5.0/5
Nov 13, 2022
Jacob Grant Property Management Treven
Very cozy great service !
Survey
4.0/5
Nov 13, 2022
Jacob Grant Property Management Phil
JGPM does a pretty good job as a landlord. Could be a bit more transparent. For example, the winter inspection under the sinks really turned out to be a mid-year inspection where they document every aspect of the property. I get it. But couldn’t ya have said that upfront? Also overpaid my rent and that took me filing a dispute to get the overpayment back. Like I said, they are a fair landlord.
Google
5.0/5
Nov 13, 2022
Google Jacob Grant Property Management Brian
I've had a great experience investing through Jacob Grant. I get regular updates on how things are going that are complete and thorough. They are looking at the long term through their expertise.
Google
5.0/5
Nov 11, 2022
Google Jacob Grant Property Management Mike
Property manager is accessible, responsive, and friendly. Jacob Grant Property Management has a great team to address any issues that come up with the property that need to be fixed. They also have a great maintenance program and send a thorough report with pictures to your email. The report gives me the needed assurance that my property is being properly cared for.
Survey
4.0/5
Nov 10, 2022
Jacob Grant Property Management Jim
It took him a while to get here but the job he done looks pretty nice that it’s nice not having a hole in the floor anymore so good job
Survey
5.0/5
Nov 10, 2022
Jacob Grant Property Management Theresa
Carsten did a great job and all was taken care of swiftly. Thank
Survey
5.0/5
Oct 31, 2022
Jacob Grant Property Management Michael
Always appreciate the help! Thank you!
Google
5.0/5
Oct 27, 2022
Google Jacob Grant Property Management Leslie
First time renting with Jacob Grant, and so far, they have been fantastic! We got to meet with Amanda, and she was very helpful and listened to our needs when it came to our apartment.
Survey
4.0/5
Oct 20, 2022
Jacob Grant Property Management S.
Thank you letting me dispute my move out charges. I was credited back a couple items that were not clear on the move out cleaning checklist. I believe there could have been better communication about what I responsible for. I was grandfathered in to Jacob Grant. Maintenance was always professional and prompt. Overall not a bad experience. Everyone i I talked to was professional and kind even when I was upset about having my rent raised, the 2 if not 3 times in the time I lived in my apartment. Thank you for reaching out.
Survey
5.0/5
Oct 15, 2022
Jacob Grant Property Management Kathy
The help and understanding given me to assume my son's lease was above and beyond. After his death I received amazing help in being able to take over his apartment to care for his children.
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