Move-In Information

How to Move In and FAQs

Here is each step to our Move-in process along with the most frequently asked questions.

Move-in Process: From Application to Moving In

Submit Application

  • Allow 3 business days to be processed
  • Watch your email for approval status
  • If approved or denied, you will receive an email explaining the next steps

Complete Your PetScreening Profile (All applicants are required to complete a profile regardless of pet status)

  • Complete your profile here.

Pay your Deposit Online (if application is approved)

  • Activate Your Tenant Portal when you receive an email invite
  • Pay your deposit by making a One-Time Payment thru your Tenant Portal to secure the property
  • Determine your move in date

Sign Your Lease & Complete the Move In Packet

  • An invitation to review and sign your lease will be emailed to you and your tenant portal
  • Sign your lease within 2 business days

Complete Your Move in Packet

  • Get utilities in your name
  • Pay your remaining balance before your move in day

Get Your Keys

  • Our staff will verify balance has been paid and utilities setup, before giving keys
  • Access to your keys will be given and you can move in at your convenience

Move Into Your New Home

  • Your move in inspection will be emailed to you from zInspector

Complete your move in inspection within 72 hours

How do I apply for a property? You can start the application process by visiting and filling out an application online. You can also fill out an application in person at our office.

What is required to apply? In addition to an application, you will need to provide a government-issued ID and 3 months’ proof of income. A credit and background check will also be performed as part of the application process.

Is there an application fee? Yes, there is a non-refundable $40 fee, that is good on all properties for up to 12 months. Each individual over 18 must submit their own application and pay the fee.

What forms of payment do you accept? We accept credit cards, debit cards, and online banking information.

How long does the application process take? The application process typically takes 24-48 business hours but can vary depending on the property and the volume of applications received.

What is the lease term? The lease term is typically 12 months but may vary depending on the property and time of year.

Can I make partial payments on the security deposit? We do not accept partial payments on the security deposit and require it be paid in full to secure the property.

When is the rent due? The rent is due on the first of every month.

What is the late fee? The late fee is 10% of rent and recurring charges.

How can I pay rent? Rent can be paid online through your tenant portal.

Where do I pick up my keys? Keys will be left for you at the property and we will arrange contact-less access to get your keys on the day of your move-in.

Do I have to pay Renter’s Insurance? Yes, renters’ insurance is required. You have the following two options to choose for obtaining renters insurance.

  • Option 1: Do nothing. You will be automatically enrolled into an insurance policy as part of the Resident Benefits Package. No further action is required. Coverage will begin on the effective date of your lease and continue throughout the lease term.
  • Option 2: Buy a policy. If you prefer you may find, purchase, and maintain another policy. Visit and follow the instructions listed there to provide evidence of the required insurance coverage to you Jacob Grant Property Management
    • Please be sure that your policy meets the following criteria prior to submitting:
      • The policy is purchased from an A-rated carrier.
      • Policy meets or exceeds the required $100,000 in property damage and legal liability.
      • Jacob Grant is listed as additional interest.
      • Jacob Grant address is listed as: PO Box 660121 Dallas, TX 75266

I have a Service Animal and/or an Emotional Support Animal. The property is not pet friendly. Can I have my animal? Do I have to pay a pet deposit? Do I have to pay any pet fees? All our properties, regardless of pet policy, allow service animals/emotional support animals if the following criteria are met. An additional deposit and any pet fees do not apply to service/emotional support animals.

I Don’t have a pet/animal? Do I have to create a Pet Screening profile? Yes. It’s imperative that all our residents fully understand and acknowledge our pet and animal-related policies, regardless of pet status. This ensures we have formalized pet and animal-related policy acknowledgements and more accurate records to create greater mutual accountability. You can complete your Pet Screening profile HERE.

Will there be a Move in Inspection? We will send you a self-guided form to fill out via zInspector on the day of your move-in. This must be completed within 72 hours of your move in date.

What should I do if I have a maintenance issue? Please submit all maintenance requests through your tenant portal. In case of an emergency please call our 24-hour emergency maintenance line.

Can I break my lease? Breaking a lease is typically subject to penalties and fees. Please refer to your lease agreement for specific terms and conditions.

Can I renew my lease? Yes, you can renew your lease. Our leasing office will contact you 60 days prior to the end of your lease to discuss terms and renewal options.

Do I have to submit a 30-day notice? Yes, in all cases, you must submit a 30-day notice. Please submit that through your tenant portal.

Will there be a move-out inspection? Yes, once you have moved out our leasing team will perform a move-out inspection.

Read Our Success Stories

"I've worked with Jacob Grant property management for several years now and they have been a great partner. They think of the things that I don't have time to think of. They come to me when we need to make bigger investments in my property, but most of the time, they just handle the issues that come up. Their team is proactive with their communication and if I reach out, they are responsive to my inquiries. I strongly recommend Jacob Grant for anyone looking for a good property manager." - Mark A.

"Jacob Grant representatives have always been very prompt and courteous in all my dealings with them. Most recently Jorge has gone above and beyond." - Ryan A.

"I've had a great experience investing through Jacob Grant. I get regular updates on how things are going that are complete and thorough. They are looking at the long term through their expertise. I've been investing with them for around 5 years now." - Brian D.

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