Move-In Information

How to Move In and FAQs

Here is each step to our Move-in process along with the most frequently asked questions.

Move-in Process: From Application to Moving In

Submit Application

  • Allow 3 business days to be processed
  • Watch your email for approval status
  • If approved or denied, you will receive an email explaining the next steps

Pay your Deposit Online (if application is approved)

  • Activate Your Tenant Portal when you receive an email invite
  • Pay your deposit by making a One-Time Payment thru your Tenant Portal to secure the property
  • Determine your move in date

Sign Your Lease & Complete the Move In Packet

  • An invitation to review and sign your lease will be emailed to you and your tenant portal
  • Sign your lease within 2 business days

Complete Your Move in Packet

  • Get utilities in your name
  • Pay your remaining balance before your move in day

Get Your Keys

  • Our staff will verify balance has been paid and utilities setup, before giving keys
  • Access to your keys will be given and you can move in at your convenience

Move Into Your New Home

  • Your move in inspection will be emailed to you from zInspector

Complete your move in inspection within 72 hours

How do I apply for a property? You can start the application process by visiting jacobgrant.com and filling out an application online. You can also fill out an application in person at our office.

What is required to apply? In addition to an application, you will need to provide a government-issued ID and 3 months’ proof of income. A credit and background check will also be performed as part of the application process.

Is there an application fee? Yes, there is a non-refundable $40 fee, that is good on all properties for up to 12 months. Each individual over 18 must submit their own application and pay the fee.

What forms of payment do you accept? We accept credit cards, debit cards, and online banking information.

How long does the application process take? The application process typically takes 24-48 business hours but can vary depending on the property and the volume of applications received.

What is the lease term? The lease term is typically 12 months but may vary depending on the property and time of year.

Can I make partial payments on the security deposit? We do not accept partial payments on the security deposit and require it be paid in full to secure the property.

When is the rent due? The rent is due on the first of every month.

What is the late fee? The late fee is 10% of rent and recurring charges.

How can I pay rent? Rent can be paid online through your tenant portal.

Where do I pick up my keys? Keys will be left for you at the property and we will arrange contact-less access to get your keys on the day of your move-in.

Do I have to pay Renter’s Insurance? Yes, renters’ insurance is required. You have the following two options to choose for obtaining renters insurance.

  • Option 1: Do nothing. You will be automatically enrolled into an insurance policy as part of the Resident Benefits Package. No further action is required. Coverage will begin on the effective date of your lease and continue throughout the lease term.
  • Option 2: Buy a policy. If you prefer you may find, purchase, and maintain another policy. Visit http://insurance.residentforms.com/ and follow the instructions listed there to provide evidence of the required insurance coverage to you Jacob Grant Property Management
    • Please be sure that your policy meets the following criteria prior to submitting:
      • The policy is purchased from an A-rated carrier.
      • Policy meets or exceeds the required $100,000 in property damage and legal liability.
      • Jacob Grant is listed as additional interest.
      • Jacob Grant address is listed as: PO Box 660121 Dallas, TX 75266

I have a Service Animal and/or an Emotional Support Animal. The property is not pet friendly. Can I have my animal? Do I have to pay a pet deposit? Do I have to pay any pet fees? All our properties, regardless of pet policy, allow service animals/emotional support animals if the following criteria are met. A pet deposit and any pet fees do not apply to service/emotional support animals.

  • A doctor’s/therapist note is provided to Jacob Grant with the number and name of the animal(s)
  • Animal details are provided to Jacob Grant
    • These must be done BEFORE the animal is allowed on the property.

Will there be a Move in Inspection? We will send you a self-guided form to fill out via zInspector on the day of your move-in. This must be completed within 72 hours of your move in date.

What should I do if I have a maintenance issue? Please submit all maintenance requests through your tenant portal. In case of an emergency please call our 24-hour emergency maintenance line.

Can I break my lease? Breaking a lease is typically subject to penalties and fees. Please refer to your lease agreement for specific terms and conditions.

Can I renew my lease? Yes, you can renew your lease. Our leasing office will contact you 60 days prior to the end of your lease to discuss terms and renewal options.

Do I have to submit a 30-day notice? Yes, in all cases, you must submit a 30-day notice. Please submit that through your tenant portal.

Will there be a move-out inspection? Yes, once you have moved out our leasing team will perform a move-out inspection.

Read Our Success Stories

4.9/5
4.9 /5
516 Reviews

Survey
5.0/5
Sep 18, 2023
Jacob Grant Property Management TonyBrown
Well so far I have no coolants I think you guys are doing a very good job and I look forward to meeting you real soon if I get the place
Google
5.0/5
Sep 18, 2023
Google Jacob Grant Property Management Jorge
Abby has been managing my property for sometime now and she has always looked out for my best interest. She is a great property manager!
Google
5.0/5
Sep 17, 2023
Google Jacob Grant Property Management Fido
I think the people are great and the price is good. Very quick about making decisions, and willing to give first time renters a chance. Glad to be moving forward in my life because of them.
Survey
5.0/5
Sep 15, 2023
Jacob Grant Property Management Toby
I just want to move so bad I'm j7st tired of were I'm at its time to retire and relax an enjoy the rest of my life and so far you firm has the best places to rent you guys are so good at what you do now just to get me in one of your rentals
Google
5.0/5
Sep 14, 2023
Google Jacob Grant Property Management Ski's
My experience with Jacob Grant Property Management has been awesome!! I just renewed my lease and the process was seamless.
Google
5.0/5
Sep 13, 2023
Google Jacob Grant Property Management Teri
I really enjoyed the service provided at this company. Amanda was lovely and kind. She made sure all of my questions were thoroughly answered.
Google
5.0/5
Sep 12, 2023
Google Jacob Grant Property Management Kim
I thought moving out of town would be a headache. It actually was smooth and I have Amanda to thank for that. Once I have her what I was looking for and places I had in mind, she put her spin on it and out cane a beautiful 4bd 3bth spacious home. I would definitely use this company again because of Amanda. She was professional, kind, listened, and actually did her part to make a smooth move. We can all say she was doing her job but, some people do do their job duties. Amanda went above and beyond and for that, I am grateful!
Google
5.0/5
Sep 10, 2023
Google Jacob Grant Property Management Seth
The property was already rented out but Amanda helped me look at other properties that might work for me and my family. Thanks
Google
4.0/5
Sep 8, 2023
Google Jacob Grant Property Management Brian
Overall JGPM is alright as far as property management companies go. Getting a lease signed was easy and quick and they are pretty good at getting back to you when you email them. The maintenance guy Scott is one of the coolest and nicest guys I have ever met! I had a broken faucet and rocking toilet and Scott was there almost immediately to fix those issues. Plus he’s a great guy to talk to, he’s an absolute riot! Jacob Grant made an awesome move hiring this guy, make sure he stays around!
Google
5.0/5
Sep 6, 2023
Google Jacob Grant Property Management Edward
Amanda was very kind. Very patient! Thanks!
Google
5.0/5
Sep 2, 2023
Google Jacob Grant Property Management Dallin
Amanda Bean was quick to answer all of our questions and was incredibly kind and ready to help! I would recommend working with her to any and all of my friends! I will always remember her!
Google
5.0/5
Sep 2, 2023
Google Jacob Grant Property Management Bryson
Great company to lease from as long as you do your part like paying rent. Staff are always respectful to me and take great care of their properties
Google
5.0/5
Aug 29, 2023
Google Jacob Grant Property Management Mike
Shout out to property managers Abby and Amanda for being so warm and helpful. When we had a washing machine from Home Depot malfunction and the insurance company was dragging their feet to get a check out for the repairs, Abby was extremely kind and patient throughout the whole process.
Google
5.0/5
Aug 24, 2023
Google Jacob Grant Property Management Cannon
Amanda Bean is amazing! She is always quick to answer any questions and is all around incredible! I would recommend Jacob Grant and Amanda to everyone I know!
Google
5.0/5
Aug 21, 2023
Google Jacob Grant Property Management Tami
I am just very thankful how easy the staff made by move to this beautiful apartment. I’m looking forward to living here many years!
Google
5.0/5
Aug 16, 2023
Google Jacob Grant Property Management Mckenna
Amanda is so great & so accommodating! she is very organized & happy to help with anything and everything!
Survey
5.0/5
Aug 15, 2023
Jacob Grant Property Management Linda
Jacob Grant Property Management makes owning rental property worry free.
Google
5.0/5
Aug 15, 2023
Google Jacob Grant Property Management Darin
The Jacob Grant team has been very responsive to my needs in relation to my rental properties, and I appreciate their customer service!
Google
5.0/5
Aug 15, 2023
Google Jacob Grant Property Management Maui
Amanda was great to work with. Very professionally and made everything very easy. Definitely recommend.
Google
5.0/5
Aug 15, 2023
Google Jacob Grant Property Management Fred
A great company to work with! Integrity in everything that they do.
Survey
5.0/5
Aug 14, 2023
Jacob Grant Property Management Samantha
Great and quick responses
Google
5.0/5
Aug 14, 2023
Google Jacob Grant Property Management Kourtney
Amanda is fantastic! I’ve been so impressed with how thorough she is and how great she is with the tenants and properties she works with. She goes above and beyond for her customers!
Google
5.0/5
Aug 14, 2023
Google Jacob Grant Property Management Candice
Amanda is incredibly professional and dedicated! She's fair & has strong work ethics but most importantly, she has a fantastic sense of humor!!!
Survey
5.0/5
Aug 13, 2023
Jacob Grant Property Management Savannah
Amanda Bean is so helpful, with great customer service. She was so kind to me, and very understanding!
Google
5.0/5
Aug 9, 2023
Google Jacob Grant Property Management J.
I spoke with both Amanda and Cate. They were both helpful and pleasant to talk to.
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